Workflow Mapping
1 min read · Reviewed 3 Nov 2026
In short
Writing down the steps, inputs, outputs and decisions involved in completing a task.
In plain English
A workflow map shows how work really moves from start to finish. It helps reveal delays, repeated entry and the points where a person must make a judgement.
A real example
A coach maps the steps from receiving session notes to preparing and checking a follow-up summary.