Knowledge Base
1 min read · Reviewed 17 Oct 2026
In short
Your own documents, made available to an AI so it answers from them.
In plain English
A collection of your material — help pages, policies, past answers — that a tool can search before responding, so it answers from your facts rather than its general training.
A real example
A support assistant that answers from your actual returns policy, rather than from the average returns policy of the internet.
Why it matters
It is the difference between an assistant that sounds plausible and one that is correct about your business. It also makes answers checkable, because you can see which document it used.
