Classification
1 min read · Reviewed 17 Oct 2026
In short
Sorting things into categories automatically.
In plain English
Assigning each item to a category — which department an enquiry belongs to, whether an invoice is a bill or a receipt, which stage a lead is at.
A real example
Every incoming email tagged by type as it arrives, so the right person sees it without anyone triaging the inbox.
Why it matters
It is unglamorous and one of the most reliable things AI does. Routing, tagging and triage are usually where automation pays back first.
